Shipping policy
Last Updated: October 9, 2026
At Estrelle, we aim to provide a clear and reliable shipping experience. This Shipping Policy explains our order processing times, estimated delivery periods, shipping rates, tracking information, and how to contact us if a package is delayed or lost.
Order Processing
Orders are generally processed and prepared for shipment within 2–3 business days after the order is placed.
Orders placed on weekends or public holidays will be processed on the next available business day.
Severe weather conditions and other unforeseen circumstances may temporarily affect shipping operations. If such conditions prevent an order from being shipped as planned, we will proceed with shipment once the relevant circumstances have been resolved.
Estimated Delivery Time
The estimated delivery time is approximately 30–45 business days after an order has been shipped.
Actual delivery times may vary depending on the destination, carrier operations, local transportation conditions, severe weather, and other unforeseen circumstances. The stated delivery timeframe is an estimate and is not a guaranteed delivery date.
Shipping Rates and Free Shipping
Shipping rates and free-shipping eligibility may vary depending on the destination country or region.
The available shipping options for your location, including any applicable free-shipping thresholds, will be displayed during checkout before you complete your payment.
Please review the shipping information presented at checkout before placing your order.
Order Tracking
Once your order has been shipped, a tracking number will be generated.
Tracking information may take some time to become available after the carrier receives and processes your package. You can use the tracking number provided with your shipping confirmation to follow your shipment's progress.
Lost or Missing Packages
If your package appears to be lost or has not arrived within the estimated delivery timeframe, please contact us at defjam51@outlook.com.
To help us investigate the issue, please include your order number and tracking information, if available. We will review the details and assist you with the next steps.
Shipping Delays
Although we make reasonable efforts to process and ship orders within the stated timeframes, delays may occur due to severe weather, carrier disruptions, transportation issues, or other circumstances beyond our control.
When unstable conditions temporarily prevent shipment, we will proceed with shipping once those conditions have been resolved. Delivery may take additional time if unexpected disruptions occur during transit.
Contact Information
For questions about shipping, delivery estimates, tracking numbers, or missing packages, please contact us using the details below.
Legal Representative: Lauren Chatman Email: defjam51@outlook.com Phone: +1 779-272-4241 Business Address: 422 College Ave, Rockford, IL 61104, United States